Management Support Systems (MSS) create visibility, reinforces behavior changes, and ensures sustainability by providing a framework between people, processes, and systems.
Management Support Systems (MSS) are computer-based systems that are supposed to be used by, or at least to support managers.
What is Management Support System (MSS)?
MSS is an information system that integrates the functional capabilities of a decision support system, executive information system, and knowledge-based or expert system.
There are three types of Management Support Systems, namely:
Decision Support Systems:
Decision support systems (DSS) are designed to support the deci¬sion making process of managers to improve their effectiveness and thereby efficiency of the enterprise.
DSS are also described as interactive information systems that help managers utilize data analysis models to solve unstruc¬tured problems. DSS uses technologies that may be termed as its building blocks.
Executive Information (support) Systems:
EIS offers up-to-date information on differ¬ent aspects of the executive’s interest. The briefing is, generally, related to the performance of various profit centres and offers sta¬tus reports on various activities of the enterprise.
In EIS, the informa¬tion is automatically downloaded periodically from databases in the form of finished reports. This automatic downloading ensures that executive does not remain out of touch for long during the days of extreme pressure of workload.
Expert Systems:
A business expert system can act as an aid to manage¬rial effectiveness by providing advice. A business expert system receives a problem from the user, identi¬fies its data requirements, analyses the relevant data against the decision rules.Once the problem is solved, the system through its inference engine reports the solution to the user and is also able to explain its line of reasoning in reaching that solution.
What DTS- MSS Provides:
DTS-MSS provide information to manage for planning and decision making.
We provide integrated environment for these support tools and systems that support rather than replace "managers" in their decision-making activities.
Objectives:
• Perform an analysis for all meetings
Categorize as daily, weekly, monthly, qtly, or annual
Evaluate performance of meetings
Gather reporting docs of inputs and outputs of meetings
Determine business needs that are required
• Re-design meeting structure for the site to support business needs as provided by the analysis.
• Develop facilitation skills to promote meeting effectiveness.
• Re-structure business reporting system to align with business needs and improve decision making process.
• Monitor output of process to track improvements and overall accountability.
How it helps:
• Clearly defined inputs and outputs in meetings
• Solid framework in the organization for how you conduct business
• Efficient reporting systems in place to manage your day to day business ensure that meetings are run efficiently and effectively
• Daily, weekly, monthly operating reports are in place
• Enhanced decision making
• Organization-wide alignment that support business objectives